Privacy Policy


Investing in Pembrokeshire Society Ltd t/a Pembrokeshire Lottery
Privacy Notice

About us

Pembrokeshire Lottery (we or us) of Suite 16, Cedar Court, Havens Head Business Park, Milford Haven, Pembrokeshire, SA73 3LS is committed to protecting your personal information.

This privacy notice explains how we process your personal information. We are the data controller of your personal information, which means information that is about you or from which we can identify you. 

If you have any queries about this privacy notice or wish to exercise any of the rights mentioned in it, please contact Abigail Owens, either in writing at Suite 16, Cedar Court, Havens Head Business Park, Milford Haven, Pembrokeshire, SA73 3LS or via email info@pembrokeshirelottery.co.uk                                ].

Why do we need to collect your personal data?

We use personal information about you in the following ways:

  • to register you as a new lottery player
  • to manage and administer your account with us;
  • to notify you about changes to our services;
  • to communicate with you in response to any request, query or complaint that you may have; and
  • to undertake market research.

 

What personal information do we collect?

We collect the following information from you:

  • Your title, full name, your contact details, including for instance your email address, home and mobile telephone numbers;
  • Your home address including postcode;
  • Your date of birth and/or age, e.g. to make sure that you are eligible to apply for the product and/or that it is suitable for you; and
  • Bank account details to set up standing orders

 

Do you have to provide your personal information to us?

If you do not provide us with the personal information we need, we may be unable to provide you with our services or process your application to open an account with us.  

Where do we collect your personal information from?

We will only collect your personal information directly from you.

Keeping in touch with you:

We may use your home address, phone numbers and email address to provide you with important information.

You will have the opportunity to opt out of receiving such marketing information when you first provide your details to us, and you can change your mind at any time by contacting our office.

Legal grounds for processing your personal information:

We are required, under data protection laws, to explain our legal grounds for processing your personal information. 

The legal grounds that are relevant to us are:

 

  • administering and managing your account and updating your records.
  • contacting you when you have won a prize and to pay you any prize money.

 

  • Processing which is necessary to comply with our legal obligations.  We use this ground for:
  • compliance with laws that apply to us under our Gambling Commission licence.
  • verifying your details to set up an account;
  • notifying you about any changes to our terms or our privacy notice;
  • communicating with you in response to any query, request or complaint you may have.

 

  • Processing which is necessary for our own legitimate interests or those of other organisations where these interests are not outweighed by any prejudice to your rights and freedoms.  We use this ground for:

 

  • administering and managing your accounts and updating your records;
  • to adhere to guidance and best practice of regulatory bodies;
  • for market research;
  • for direct marketing communications; and
  • communicating with you in response to any query, request or complaint you may have.

 

  • Processing with your consent.  We use this ground for:
  • using your personal details in publication materials where you have given consent.

 

Who do we share your personal information with?

We do not share your personal information with any third parties.

 

Where is your information held?

We are based in the UK and your personal information is stored within the European Economic Area (EEA). 

 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to personal information

You should tell us immediately if there is a change to your personal information so that we can update our records.  The contact details for this purpose are email: info@pembrokeshirelottery.co.uk or tel: 01646 690 800

 

How long do we retain your personal information?

We will generally hold your information for the whole time that you have an account with us, and for a period of three years after your account is closed.  We may, in certain circumstances, keep your information for longer than this, for instance where we are required by law to do so, or where we need to retain your information to defend or exercise our legal rights. 

 

Your rights

Under data protection laws, you have the rights listed below.  If you wish to exercise any of these rights, please contact Abigail Owens email info@pembrokeshirelottery.co.uk or Suite 16 Cedar Court, Milford Haven, Pembrokeshire SA73 3LS  We will aim to respond within one month. 

  • The right to be informed – we have to be transparent with you about what we do with your personal information.  
  • The right to ask us to correct your personal information if it is inaccurate and to have incomplete personal information completed.
  • The right to object to our processing of your personal information where it is based on our legitimate interests or where it is processed for direct marketing. Your right to object may be relevant if you wish to find out more about what legitimate interests we rely on.
  • The right to restrict processing of your personal information in certain circumstances.
  • The right ask us to have your personal information erased. This right is not absolute – it applies only in particular circumstances and, where it does not apply, we will tell you. We will not be able to comply if we are required to keep your personal information in order to comply with a legal obligation or to exercise or defend legal claims.
  • The right to request access to the personal information held about you. This is often described as a Subject Access Request.
  • The right to ask for your personal information in a reusable format (known as the right to data portability). This right only applies where personal information is being processed based on your consent or for performance of a contract and is carried out by automated means. This is separate to a Subject Access Request.

 

If you are unhappy with the way that we are handling your personal information, please contact
Abigail Owens in the first instance and we will try to resolve your complaint.  However, you do also have the right to complain to the Information Commissioner's Office, which is the regulator for data protection laws: https://ico.org.uk/